Returns & Exchanges

At by & by, we want your home to feel just right, which is why we offer a 30-day return window for all unused items in their original packaging. Whether the aesthetic wasn't a perfect match or you've simply changed your mind, our team is here to ensure a seamless return process.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Carefully pack your items in their original boxes with all protective inserts to prevent damage during transit.

3

Label and Ship

Print the prepaid shipping label provided via email, secure it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing